FAQs

DELIVERY WITHIN SOUTH AFRICA

Most domestic deliveries take between 3-5 working days.  In some instances longer depending on stock availability, however should this be the case we will be in touch to inform you of the delivery dispatch date.

INTERNATIONAL DELIVERY- PLEASE CONTACT US BEFORE PURCHASING FROM OUR SITE. We do not typically deliver abroad so we do this on a case by case basis depending if the customer is happy to pay the shipping costs which can often be very costly.

RETURNS & REFUNDS

Exchanges and refunds are accepted on all Woven Green purchases.  All items must be returned within 7 days from receipt.  All items must be returned in the same order they were received.  We will check all goods thoroughly before exchanging or refunding the item.  If a refund is requested, this can take up to 7-10 working days to reflect on your bank card statement. The shipping cost incurred for returning the item/s for an exchange or refund is not covered nor reimbursed by Woven Green. 

LINEN CLOTHING

Exchanges and refunds are accepted on all clothing within 7-days from the date of order.  The shipping cost incurred for returning the item/s for an exchange or refund is not covered nor reimbursed by Woven Green. The garment must be returned with all packaging and unworn or washed.  You will only receive your refund once we have checked the garment thoroughly and are satisfied with the state.

Our garments have been photographed true to colour with no edits to effect the shades of the garments, however colour variances do occur from screen to screen so please bear this in mind.

Care Instructions: Cold gentle machine or hand wash.  Linen does fade with time, it's the nature of the natural product.

HOW TO CLEAN YOUR RUG

The various rug types have different care instructions.  Refer to the description section of each rug. 

SHEEPSKINS

White sheepskins can be machine washed on a cold, quick cycle.  

BLANKETS FROM AFRICA

This product is shipped directly from the supplier to the customer.  Refunds or returns must be dealt with directly through the supplier. We will put you in contact should this be necessary. 

IMPERFECTIONS

As some of our products are one-off, handwoven and unique (in particular woven baskets and bags) there may be slight imperfections.  This we believe adds to the character and charm of every beautiful piece.  Our baskets also vary slightly in size and shape.  The size variations are so marginal but may be a few cm's out from the size specified on the specification/sizing guide within the product description.  Each basket is handwoven, like everything else, thus meaning they are not perfect, but then nothing in life should be.

IF YOU HAVE ANY OTHER QUERIES THAT ARE NOT LISTED ABOVE, PLEASE DON'T HESITATE TO CONTACT US, WE WOULD BE DELIGHTED TO HELP.  WE DO HOPE THAT YOU LOVE AND ARE HAPPY WITH YOUR PURCHASES.